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Returns Policy Returns Policy

  
   If for any reason you are not satisfied with your No.9 Store purchase, simply notify us by email at customerservice@tedwilliams.com or by telephone at (352) 746-4767. Ted Williams Family Enterprises, Ltd. will immediately issue a Return Authorization Number (RMA). Merchandise returns will not be accepted without an RMA number.

To obtain full credit, returned packages must be unopened and undamaged. Items that are returned unused and in resalable conditions (at full prices and within 30 days) will not be charged a restocking fee. The actual restocking fee depends on the item and its returned condition. Damages to framed merchandise will be charged a 20% restocking fee. Other merchandise will be evaluated upon receipt and applicable charges determined at the time of evaluation. If you have any questions regarding our restocking fees, please contact us at customerservice@tedwilliams.com.

   If your item arrived damaged, please refer to our Damaged Merchandise policy and processing instructions below. Custom framing requests will not be accepted for return, and no credit will be issued. All items listed as "SALES FINAL" will not be accepted if returned, and no credit will be issued. Actual shipping charges paid by Ted Williams Family Enterprises, Inc. will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:
Return the merchandise to us within 30 days of your original receipt of the order. No returns will be accepted after 30 days of the original ship date.
The products must be returned in new, resalable condition.
You must include all packaging materials.
Packaging materials must not be torn of damaged.
Seal the box with shipping tape, not masking or scotch tape. Make sure you remove any pre-existing labels or bar codes from the top of the box.
Certificates of authenticity and any other product certifications must accompany return.
We will not accept returns without original certificates.
You must pay any return shipping expense and provide proper insurance coverage on the returned merchandise. If your shipment arrives damaged during packing or damaged with inadequate insurance coverage on the return shipment, no refund will be processed.
Display the RMA # prominently on the outside of the box to avoid delays to your refund.
Damaged Merchandise - If your product arrived damaged, please contact our office immediately by calling (352) 746-4767, Monday though Friday, 9:00AM to 4:00PM or at customerservice@tedwilliams.com. Please describe the damage to us and let us know if you want credit or a replacement. Instructions will be provided to you regarding the processing of the shipping claim. A delivery representative will be notified to coordinate the inspection and pick-up of the damaged package - DO NOT return this product to Ted Williams Family Enterprises, Ltd. Do not discard any of the original packing materials - they must remain with the damaged product for inspection.
Defective or Incorrect Item Merchandise Return - Immediately call (352) 746-4767, Monday through Friday, 9:00AM to 4:00PM and speak to a customer service representative or email us at customerservice@tedwilliams.com. Please describe the damage to us and let us know if you want credit or a replacement. Instructions will be provided to you regarding the processing of the shipping claim. A delivery representative will be notified to coordinate the inspection and pick-up of the damaged package - DO NOT return this product to Ted Williams Family Enterprises, Ltd. Do not discard any of the original packing materials - they must remain with the damaged product for inspection.
Apparel Returns - The item(s) must be returned in perfect condition with the original tags attached. Worn or altered items cannot be returned. Garments that have any odors will not be accepted. Call (352) 746-4767, Monday through Friday, 9:00AM to 4:00PM and speak to a customer service representative or email us at customerservice@tedwilliams.com to arrange for an RMA to be issued - please refer to the shipping criteria above.
Autograph Returns - The autographed item must be returned in perfect untampered condition. Any merchandise returned damaged or with tampered holograms will not be accepted and no credit will be issued. A 20% restocking fee is applicable to damages to frames only. Any other damages will not be accepted. Certificates of Authenticity must be returned with the item or it will not be accepted or credited. Call (352) 746-4767, Monday through Friday, 9:00AM to 4:00PM and speak to a customer service representative or email us at customerservice@tedwilliams.com to arrange for an RMA to be issued - please refer to the shipping criteria above.
Videos and CDs - Our No.9 Store video and CD return policy is not to accept merchandise for return except in factory sealed, unopened cartons, unless the merchandise is defective. Call (352) 746-4767, Monday through Friday, 9:00AM to 4:00PM and speak to a customer service representative or email us at customerservice@tedwilliams.com to arrange for an RMA to be issued - please refer to our shipping criteria supplied above.
 
THANK YOU for shopping at the Ted Williams No. 9 Store.
We will process your return immediately upon arrival to our office. If credit is due on your credit card, you will recieve notification on the day it is processed.
 
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